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General
Questions:
Answers
Why Should I choose you over the competition?
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We offer so much more and we save you money. Our Premium Dial-up is
less than half the cost of providers like AOL, MSN, and Earthlink. We
offer free phone support, unlike Juno and Netzero where you have to
pay $1.95 per minute. We let you add on great features such as Web
Acceleration and more. We offer so much, Why wait?
Sign Up Now!
Click here to see a side-by-side comparison of the competition.
Will I still be able to use my Instant Messaging
program or Email account with your service?
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Our ISP is designed to allow you to use all forms of internet
communication. Many ISP's, such as AOL, have instant messaging
programs built into them. In this specific case you would need to
download and install the AIM (AOL Instant Messenger) program to
continue using that specific service. In most cases your screen name
and passwords do not even need to change!
Many email providers allow you to use their service right from their
homepage. Hotmail, MSN, and Yahoo are all good examples of this. In
order to gain access to your old email you would simply logon with our
service, go to the homepage, login, and check your old email account.
How do I contact your company?
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There are many ways to contact us. For a list of phone numbers, email
addresses, and fax numbers
click here to visit our
Contact page.
How do I sign up?
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Just visit our
Sign Up page, choose a payment plan, enter your billing
information, and your account will be activated immediately.
Can I sign up over the phone?
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No, we only accept sign ups through our secure website.
Do you have free support?
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Yes, all of our technical support is free. We have a support line
where you can talk to a live customer service representative.
Can I use my Internet account while traveling?
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Yes, we have one of the largest list of access numbers in the USA, and you
can freely roam across the continental US and chances are, we will
have an access number where ever you may be.
Do I need to download software to access my
account? back to top
No, it is recommended as it configures your email and connection for
you. However, if you prefer, you can create a your own connection and
set up your email manually. To assist you, we have listed instructions
on our
Help Page that will show you exactly how to get connected.
Do you offer highSpeed or DSL access?
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We do not offer DSL or Broadband access, however, we do have an
alternative. Our Accelerated Dial-Up plan will accelerate your
connection by up to 5 times!
Click here for more information.
The access number in my area is the same as my
previous ISP, why? back
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It is common for ISP's in certain areas to share access points.
Can I use your Internet service if I have a Mac computer? back to
top
Yes, we have no restrictions as to what operating system you can use
to connect with. For configuration instructions, please visit our
Help Page.
Do you really have the largest network in
the USA? back to top
Yes. We use many different backbone providers so that we are not
dependant on one such provider.
How do I cancel my previous ISP?
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Listed below are some hard to find phone numbers to cancel service for
other ISPs.
- To Cancel NetZero call 1-866-841-1442
- To Cancel Juno call 1-888-839-5866
- To Cancel BlueLight call 1-800-522-0839
- To Cancel People PC call 1-866-772-6277
- To Cancel Earthlink call 1-800-890-5128
- To Cancel AOL call 1-888-265-8008
or Fax 1-801-622-7969 (include your full name, phone number,
address, screenname, and the last four digits of the credit card
charged by AOL)
- To Cancel AT&T Worldnet call 1-800-400-1447
- To Cancel CompuServe call 1-800-848-8990
- To Cancel MSN call 1-800-386-5550
- To Cancel Prodigy call 1-800-213-0992
What does the word "Unlimited" mean? back to top
Our unlimited offerings are unlimited NOT dedicated. They are meant to be unlimited while sitting in front of the computer surfing the Internet.
Connections are not meant to be kept connected constantly while the end user may not even be home (ie. using ping software utilities).
For example, the connections are not meant to be a 24 hour music download service for example. In general, ISP's can exist because they sell shared modem service which means that the modems can't be taken up ALL of the time by the same end users.
If the modem is connected to one user virtually all of the time then the modem is not really shared at all, it's dedicated.
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